RETURN & EXCHANGE
Do you accept return or exchange of purchased item?
Yes, as we want you to have a pleasant shopping experience with us. We accept any reasons of return & exchange with full refund of products purchased (shipping fee is not refundable) through store credit points only and without any hidden charges/processing charges.
All items in store are eligible for our return & exchange terms, except:
- On-sales items / Any short period flash sales items. (Year long promotion “BUY MORE SAVE MORE” is still eligible for return and exchange provided the items meets our return terms)
- Hygienic risk items such as Jewelry, Swimwear, and any other specially stated non-returnable / non exchangeable item.
Return / Exchange procedure
1) Fill in form
Fill in the Return Form and submit within 7 days from the date of receiving your parcel. (Your return case will be reviewed within 48hours. Approval will be issued through email.)
2) Return item(s)
Once your return is approved, kindly proceed to return the item(s) in original packaging along with order invoice to the stated address in your approval email within 7 days.
3) Receive store credit points and shop for your exchange
Full refund will be made in only store credit form with no expiration once your return item(s) is received in good condition. Any item purchased using return credit cannot be returned again the subsequent time, and shipping fee is to be bourned by buyer unless the subsequent order nett total meets the Free Shipping terms even after return credits deduction.
Store credit points – Equivalent store credit points will be issued to your user account, eg: RM59 = 5900 points
Returns can only be made one time per order number, any item purchased using return credit cannot be returned again the subsequent time.
Return must be made under the terms below:
- Submit your return request within 3 working days from the date of parcel received.
- Return your items within 7 days from the date of return approval received (the sooner you return it back to us, the sooner we can process your store credits refund).
- In the state of good condition: undamaged (return parcel packing is under buyer responsibility), unaltered, unworn, unwashed, protective stickers (for shoes, if any) and clothing tags intact, in original packaging along with order invoice.
Reject Return Item
If your return item is being rejected for return, it is likely due to the following reasons:
- Damaged item (return parcel packing is under buyer responsibility)
- Damaged packaging that would affect our re-sale.
- Alteration detected.
- Different item from what is being written in the return request form.
- No tagging intact.
- Heavy odour that would affect our re-sale.
- Protective sticker (swimmers) is not intact.
Full refund shall be made in store credits within 24 hours from the date of parcel received. No cash is refundable.
Shipping Fee Responsibility
For return of faulty/ stained/ incorrect item(s)/ incorrect parcel, all expenses of shipping fee involved in the return procedure will be bourned by WES.
For return of other reasons, return item shipping will be under buyer expenses. Purchase of subsequent order using return credits will be bourned by buyer, unless the subsequent order nett total meets the Free Shipping terms even after return credits deduction.
Consultation of sizing
Kindly consult us for sizing/fitting matter priorly if you are unsure. Do make sure to well-prepared your body measurement to ensure efficient advising from us. Our advise will solely be just a recommendation based on your provided measurement and our fitting knowledge. WES will not be held liable if the recommendation does not fit.
Can i return items that are under Buy More Save More discount on my existing order?
Yes you may.
How does the refund amount reflect if i purchase the item under Buy More Save More Discount / Store Credit Points Redemption / Free Shipping ?
* “Buy More Save More” discount – The applied Buy More Save More discount will be revoked if your existing order item no longer fulfill our Buy More Save More discount term after returning the item. The return item refund amount will be reflected based on the newly revised price total of your existing item order after revoking Buy More Save More discount. (Exemption for direct size exchange, kindly state your direct size exchange intention in the return form)
Buy More Save More 5% OFF for 3 normal price item
Item A RM69 – 5% = RM65.55 | Item B RM79 – 5% = RM75.05 | Item C RM89 – 5% = RM84.55 | Total = RM225.15 (Free Shipping)
Return item: Item A (Sizing / fitting problem)
Newly revised order total after revoke of 5% OFF: Item B RM79 + Item C RM89 = RM168 (Free Shipping)
Refund amount: RM225.15 – RM168 = RM57.15
* Store Credit Points redemption – The redemption discount will be equally discounted over the total of items under your order. The refund amount will be reflected based on after redemption price.
* Free Shipping (order above > RM120) – The applied Free Shipping will be revoked if your existing order item no longer fulfill our Free Shipping term after returning the item, and a shipping fee will be applied on your remaining existing order by deducting your return item refund amount.
Item to be return: RM69 – RM7 (Shipping fee applied on your remaining existing order)
Refund store credits: 6900 – 700 = 6200 points
Can we meet up for return & exchange? Or drop off my return item at a specific location to save up my return item postage?
By appointment, you may visit us at our office located at SS19 for face-to-face exchange. Otherwise, we do have a Pick up & Drop Off point at Pop by Jaya One, Petaling Jaya, which operates everyday however only drop off of return item service is available, direct exchange is not available as any pick up and drop off activity at POP by Jaya One, Pop staff (who isn’t our own staff member) will be liaising on behalf of us.