RETURN & EXCHANGE
DO YOU ACCEPT RETURN & EXCHANGE?
Yes, as we want you to have a pleasant shopping experience with us. We accept any reasons of return & exchange with full refund of products purchased (shipping fee is not refundable) through store credit points only and without any hidden charges/processing charges.
All items in store are eligible for our return & exchange terms, except:
- On-sales items / Any short period flash sales items. (Year long promotion “BUY MORE SAVE MORE” is still eligible for return and exchange provided the items meets our return terms)
- Hygienic risk items such as Jewelry, Hat, Swimwear, Undergarment and Undergarment Accessories (to be add on if there is anything relevant).
Returns can only be made one time per order number, any item purchased using return credit cannot be returned again the subsequent time.
Return must be made under the terms below:
- Submit your return request within 3 working days from the date of parcel received.
- Return your items within 7 days from the date of return approval received (the sooner you return it back to us, the sooner we can process your store credits refund).
- In the state of good condition: undamaged (return parcel packing is under buyer responsibility), unaltered, unworn, unwashed, protective stickers (for swimwears/shoes) and clothing tags intact, in original packaging along with order invoice.
Full refund shall be made in store credits within 24 hours from the date of parcel received. No cash is refundable.
For return of faulty/ stained/ incorrect item(s)/ incorrect parcel, all expenses of shipping fee involved in the return procedure will be bourned by WES.
For return of other reasons, return item shipping will be under buyer expenses. Purchase of subsequent order using return credits will be bourned by buyer, unless the subsequent order nett total meets the Free Shipping terms even after return credits deduction.
CONSULTATION OF SIZING
Kindly consult us for sizing/fitting matter priorly if you are unsure. Do make sure to well-prepared your body measurement to ensure efficient advising from us. Our advise will solely be just a recommendation based on your provided measurement and our fitting knowledge. WES will not be held liable if the recommendation does not fit as final decision of sizing choice still lies upon your hand.
HOW DO I REQUEST FOR RETURNING OF PROBLEM ITEMS AND EXCHANGE?
1) Fill in form
Fill in the Return Form and submit. (Your return case will be reviewed within 24 hours. Approval will be issued through email.)
2) Return item(s)
Once your return is approved, kindly proceed to return the problem item(s) in original packaging along with order invoice to the stated address in your approval email within 7 days.
3) Receive store credit points and shop for your exchange
Full refund will be made in only store credit form (notify through email) with no expiration once your return item(s) is received in good condition. Any item purchased using return credit cannot be returned again the subsequent time, and shipping fee is to be bourned by buyer unless the subsequent order nett total meets the Free Shipping terms even after return credits deduction.
* Store credit points – Equivalent store credit points will be issued to your user account, eg: RM59 = 5900 points
CAN I RETURN ITEMS THAT ARE UNDER “BUY MORE SAVE MORE” DISCOUNT ON MY EXISTING ORDER?
Yes you may.
HOW DOES THE RETURN REFUND AMOUNT REFLECTS IF I BOUGHT THEM UNDER “BUY MORE SAVE MORE” DISCOUNT / STORE CREDIT POINTS REDEMPTION?
“Buy More Save More” discount – The refund amount will be reflected based on after discount price
Store Credit Points redemption – The redemption discount will be equally discounted over the total of items under your order. The refund amount will be reflected based on after redemption price.
CAN WE MEET UP FOR RETURN & EXCHANGE? OR DROP OFF MY RETURN ITEM AT A SPECIFIC LOCATION TO SAVE UP MY RETURN ITEM POSTAGE?
Our meet up option is not available at the moment. However, we do have a Pick up & Drop Off point at Pop by Jaya One, Petaling Jaya.
Please note that of any pick up and drop off activity, Pop staff (who isn’t our own staff member) will be liaising on behalf of us.