Items eligible for return / exchange
※ Normal price items
※ Items purchased under Buy More Save More promo
※ Items purchased under New Arrivals 10% off promo with exclusion clause.
※ Defect/Incorrect item(s) received
Items NOT eligible for return / exchange
※ Sweet price items.
※ Any short period flash sales items.
※ Hygienic risk items such as Jewellery and Swimwear collection.
※ Any other pre-stated non-returnable / non exchangeable items.
1) Fill in form
Fill in the Return Form and submit within 7 days from the date of receiving your parcel. (Your return case will be reviewed within 48 hours. Approval will be issued through email.)
2) Return item(s)
Once your return is approved, kindly proceed to return the item(s) in original packaging along with order invoice to the stated address in your approval email within 7 days.
3) Receive store credit points refund and shop for your exchange
Full refund will be made in only store credit form with no expiration once your return item(s) is received in good condition. Any item purchased using return credit cannot be returned again the subsequent time, and shipping fee is to be bourned by buyer unless the subsequent order nett total meets the Free Shipping terms even after return credits deduction.
Store credit points RM1 = 100 points
Reject Return Item
If your return item is being rejected for return, it is likely due to the following reasons:
※ Damaged item (return parcel packing is under buyer responsibility)
※ Damaged packaging that would affect our re-sale.
※ Alteration detected.
※ Different item from what is being written in the return request form.
※ No tagging intact.
※ Heavy odour that would affect our re-sale.
※ Protective sticker (swimmers) is not intact.
Shipping Fee Responsibility
For return of faulty/ stained/ incorrect item(s)/ incorrect parcel, all expenses of shipping fee involved in the return procedure will be bourned by WES.
For return of other reasons, return item shipping will be under buyer expenses.
Consultation of Sizing
Kindly consult us for sizing/fitting matter priorly if you are unsure. Do make sure to well-prepared your body measurement to ensure efficient advising from us. Our advise will solely be just a recommendation based on your provided measurement and our fitting knowledge. WES will not be held liable if the recommendation does not fit.
※ Can we meet up for on the spot return and exchange at SS19 Office Studio?
Yes. Only our SS19 office studio is available for on the spot return and making direct exchange service, by appointment only.
※ Can we meet up for on the spot return and exchange at Pop by Jaya One?
Unfortunately e are unable to provide such on-the-spot service as we do not have our own staff working on ground to serve our customers. All return matters will be handle by Pop staff who belongs to Jaya One management. The below shoes the process of return + exchange at Pop by Jaya One:
1. Awaiting for customer successful drop off of return item at Pop (cashier counter).
2. Op team will be picking up return order at their next visit to Pop.
3. Once return order is brought back to warehouse, refund of store credits will be processed within 24 – 48 hours.
4. Receive store credits refund and shop for your exchange at our website. You may choose to have your exchange item ship to you or self pick up at SS19 Office studio / Pop by Jaya One.
5. In the case of self pick up at Pop by Jaya One, our op team will drop off your new order at Pop. Once it is ready for collection, an email notification will be shared to you.