Items eligible for return
– Normal price items
– Items purchased under New Arrivals 10% off promo.
– Defect/Incorrect item(s) received
Items not eligible for return
– Flash sales items / Off Season sales.
– Hygienic risk items such as Jewellery and Face Mask.
– Any other pre-stated non-returnable items.
1) Fill in form
Fill in the Return Form and submit it within 7 days from the date of receiving your parcel. (Your return case will be reviewed within 48 hours. Approval will be issued through email.
2) Return item(s)
Once your return is approved, kindly proceed to return the item(s) in original packaging along with the order invoice to the stated address in your approval email within 7 days.
3) Receive store credit or cash refund
Store Credits: Keep the credits for future exchange (Credit terms: 24-48 hours).
* A full refund will be made in store credit with no expiration once your return item is received in good condition. Any order purchased using return credit cannot be returned again the subsequent time.
CASH: Refund through the original payment transaction method (Credit terms: 5 – 10 working days).
* For any Ninja Van return arrangement made via WES, if the return shipping fee is proclaim under buyer own expenses, the return shipping fee will automatically deduct from the refund amount.
* Handling fee RM1.50 on cash refund transaction will automatically deduct from the refund amount if the case circumstances meet one of the below conditions:
- Return due to sizing matter.
- Return due to not up to preference.
- Cancellation of order before order completion (Order status: Completed) or before preorder & backorder closing.
Reject Return Item
If your return item is being rejected back to you, it is likely due to the following reasons:
– Damaged item (return parcel packing is under buyer responsibility)
– Damaged packaging that would affect our re-sale.
– Alteration detected.
– Different item from what is being written in the return request form.
– No tagging intact or tagging is with the sign of being removed.
– Heavy odour that would affect our re-sale.
– Any protective sticker is not intact.
Shipping Fee Responsibility
For return of faulty/ stained/ incorrect item(s)/ incorrect parcel, all expenses of shipping fee involved in the return procedure will be bourned by WES.
For return of other reasons, return item shipping will be under buyer expenses.
Consultation of Sizing
Kindly consult us for sizing/fitting matter priorly if you are unsure. Do make sure to well-prepared your body measurement to ensure efficient advising from us. Our advise will solely be just a recommendation based on your provided measurement and our fitting knowledge. WES will not be held liable if the recommendation does not fit.
Can we meet up for on the spot return and exchange at SS19 Office Studio?
Yes. Only our SS19 office studio is available for on the spot return and making direct exchange service, by appointment only.