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Return Form

※ Kindly read and understand our return policy before filling in Return Form. Any purchase of Sweet Price / Flash Sales Deal / Hygienic risk item is no longer eligible for return after sales.

 

Return Method

Kindly choose your preferred return method for your return item. Ensure that you have read and understand the shipping fee responsibility, reimbursement and top up issue.

Note:

Shipping fee responsibility
By Buyer : Sizing / Fitting matter / Not up to preference
By Seller : Faulty / Stained / Incorrect item received

Shipping fee reimbursement
- For return via courier service of buyer's choice and shipping fee responsibility is under seller
Can be claimed upon provided receipt.

Shipping fee top up
- For return via arrangement by WES and shipping fee responsibility is under buyer
Shipping fee rate (click here). Bank account will be provided at approval email.

Return Item(s):

Exchange Method (For defect/incorrect item received)

Kindly fill in this “Exchange Method” section if your return is due to defect / incorrect item received issue.
A new and perfect pieces / correct item will be made available for your exchange. In the case where no extra stock is available for the exchange, WES will notify you accordingly to advise on a new settlement action.

Note:

Shipping fee responsibility
By Seller : Faulty / Stained / Incorrect item received

On-the-spot direct exchange
Only available at SS19 Subang Jaya Office Studio (WES HQ). Kindly make an appointment with us priorly.