Return Form

※ Kindly read and understand our return policy before filling in Return Form. Any purchase of Sweet Price / Flash Sales Deal / Hygienic risk item is no longer eligible for return after sales.

Name(required)

Order Number(required)

Email(required)

Return Method

Kindly choose your preferred return method for your return item. Ensure that you have read and understand the shipping fee responsibility, reimbursement and top up issue.

Note:

Shipping fee responsibility
By Buyer : Sizing / Fitting matter / Not up to preference
By Seller : Faulty / Stained / Incorrect item received 

Shipping fee reimbursement 
- For return via courier service of buyer's choice and shipping fee responsibility is under seller
Can be claimed upon provided receipt.

Shipping fee top up 
- For return via arrangement by WES and shipping fee responsibility is under buyer
Shipping fee rate (click here). Bank account will be provided at approval email.

How would you like to return the item?(required) By shipping – Arrangement by WES – Ninja Van to pick up at your original receiving address (only applicable if your order was originally shipped using Ninja Van by WES)

By shipping – I will ship it out myself using the courier service of my choice

Self drop off – SS19 Subang Jaya Office Studio (WES HQ) – PO Box

For return through Ninja Van arrangement by WES, kindly print out your own Airway Bill (AWB) and stick it outside of your return parcel. AWB will be shared through email.(required) Noted, i will print out the AWB myself.

Skip this since i'm not returning via Ninja Van arranged by WES.

Ninja Van pick up shipment arrangement by WES

Return Item(s):

Return Item – 1

Return Reason

Description

Return item – 2

Return Reason

Description

Return item – 3

Return Reason

Description

Return item – 4

Return Reason

Description

Exchange Method (For defect/incorrect item received)

Kindly fill in this “Exchange Method” section if your return is due to defect / incorrect item received issue.
A new and perfect pieces / correct item will be made available for your exchange. In the case where no extra stock is available for the exchange, WES will notify you accordingly to advise on a new settlement action.

Note:

Shipping fee responsibility
By Seller : Faulty / Stained / Incorrect item received 

On-the-spot direct exchange
At SS19 Subang Jaya Office Studio (WES HQ). Kindly make an appointment with us priorly.

How would you like to receive your exchange item (for the defect / incorrect item received)? By shipping

Self pick up – SS19 Subang Jaya Office Studio (WES HQ) – PO Box

I would like to do a on-the-spot direct exchange at SS19 Subang Jaya Office Studio (WES HQ). My preferred meet up time (Date and Time):

Note:

By clicking “Submit”, it will indicate that you’ve read and understand our Return policy.