Return Form

※ Kindly read and understand our return policy before filling in Return Form. Any purchase of On-Sales / Flash Sales Deal / Hygienic risk item is no longer eligible for return after sales.

Name(required)

Order Number(required)

Email(required)

Return Method

Kindly choose your preferred return method for your return item. Ensure that you have read and understand the shipping fee responsibility, reimbursement and top up issue.

Note:

Shipping fee responsibility

- By Seller : Faulty / Stained / Incorrect item received 
If you are returning via your own courier service choice, you may claimed your shipping fee from WES upon provided receipt.

- By Buyer : Sizing / Fitting matter / Not up to preference
If you are returning via Ninja Van arranged by WES, shipping fee will automatically deduct from the refund amount
* West Msia - MYR 7 / East Msia - MYR 14 (Additional pick up fee MYR 4)

How would you like to return the item?(required) By shipping – Arrangement by WES, pick up by Ninja Van at my address (only applicable to MY orders, additional pick up fee MYR 3)

By shipping – Arrangement by WES, self drop off at any Ninja Van Hub or MBE (only applicable to MY orders）

By shipping – I will ship out myself via other courier service

Self drop off – SS19 Subang Jaya Office Studio (WES HQ) – Self Collection Box

For return through Ninja Van arrangement by WES, kindly print out your own Airway Bill (AWB) and stick it outside of your return parcel. AWB will be shared through email.(required) Noted, i will print out the AWB myself.

Skip this since i'm not returning via Ninja Van arranged by WES.

Ninja Van pick up shipment arrangement by WES (Note: we will try to arrange with Ninja Van on your preferred date, if there is any failed pick up on that day, they will follow up on the next working day)

Refund Method

How would you like to receive refund?(required) Store Credits – Received refund in STORE CREDITS and keep the credits for future exchange (Credit terms: 24-48 hours)

Cash – Received refund in CASH through the original payment transaction method (Credit terms: 5 – 10 working days) * Handling fee RM1.50

No refund required as I would like to request for exchange on my incorrect / defect item.

Return Item(s):

Return Item – 1

Return Reason

Description

Return item – 2

Return Reason

Description

Return item – 3

Return Reason

Description

Return item – 4

Return Reason

Description

Note:

By clicking “Submit”, it will indicate that you’ve read and understand our Return policy.