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Delivery

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Domestic

Malaysia
(Ninja Van)
Flat RateFree Shipping (MYR)Time Frame
West Msia71201-3 working days
East Msia141504-5 working days
East Msia
(Rural / Labuan)
141505-7 working days

Last update on shipping rate: 1 Dec 2021. *Free Shipping terms are usually off during massive sales period.

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International

* Due to Global COVID-19, delivery time frame may take longer than usual especially at cross border custom clearance.

CountryStandardTime FrameExpress (Fedex/TNT)Time Frame
SingaporeFirst item RM22.00. Every additional RM5 /item (Ninja Van)5-7 working daysFlat Rate RM100 (Aramex)2-3 working days
Other Asia Area:
Indonesia
Philippines
Thailand
Taiwan
Hong Kong
Macao
South China
Brunei
Vietnam
Australia
Flat Rate RM1505-7 working daysFlat Rate RM230 – RM3001-2 working days
United KingdomFlat Rate RM2505-7 working daysFlat Rate RM3501-2 working days
The rest of the worldFlat Rate RM2507-14 working days*Drop us an inquiry

Last update on shipping rate: 1 Dec 2021

* Due to Global COVID-19, Air Freight rate is constantly fluctuating over the period since there has been instability in Air Transport mode. Our courier partner is doing their best to stabilize the rates. In the meantime, kindly do expect -/+ adjustment of delivery rates during pandemic times. WES reserves the right to make an adjustment to the delivery rates without prior notice given.

*All International Delivery rates quoted are nett rate inclusive of all surcharges except customs duty and taxes, temporary import export charges, import taxes or duties and shipment return charges. The recipient is responsible for payment of any customs related charges (for example tax, duty, fees) which may be levied by the government of the recipient country. Please also take note that the shipment may be opened or searched by customs or security agencies in the destination country. The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

 


Delivery FAQ

When will my order ship out once order is placed?

We will fulfill and ship out all order within 24 – 48 hours (during working days) from the time of payment completion, except for item(s) under BACKORDER.

If my order consists of both In-Stock and Backorder items, will your ship them separately?

By default, we will only ship your order out once backorder item(s) has arrived. For separate shipping, kindly place a separate order, both orders will be charged for delivery fees if both orders does not meet our Free Shipping terms (> RM120).

If I place a separate order for Backorder item and Ready Stock item, and my total amount for both orders does meet the Free Shipping terms, do I still get to enjoy Free Shipping for both orders?

No. Both orders must meet our Free Shipping term (> RM120) individually in order for both orders to enjoy Free Shipping.

How can i check my order tracking number?

Your tracking number will be notified through email with the title head “Your order is completed”.

For registered user, you may check it at My Account > Order.


Self Pick Up

This is a self service pick up. Only order with completed payment are valid for Local self pick up. No cash on pick up available.

Location: WES SS19 Office Studio

Address: 10, Jalan SS19/3, 47500 Subang Jaya, Selangor.

Google Map / Waze: Kaloz Production

Working hours: Mon – Fri | 10am – 6pm

Pick up hours: Mon – Sun | 24 hours

※ Our office studio is a grey-white 2-storey bungalow unit located within SS19 residential area. This is a self pick up process where you will be  entering into our compound yourself and pick up your order at our self-collection box. A detailed pick up instruction will be emailed to you once your order is ready for collection. 

※ Pick Up time: Anytime after you have received the pick up instruction email from us. You may come during or after our working hours, or even weekend.