How long does it takes to ship out orders once order is placed?
We will fulfill and ship out all order within 24 – 48 hours (during working days) from the time of payment completion, except for item(s) under BACKORDER.
If my order consists of both In-Stock and Backorder items, will your ship them separately?
By default, we will only shipped your order out once backorder item(s) has arrived. For separate shipping, kindly place separate order, both order will be charged for delivery fees if both order does not meet our Free Shipping terms (> RM120).
If i place separate order for Backorder item and Ready Stock item, and my total amount for both order does meet the Free Shipping terms, do i still get to enjoy Free Shipping for both orders?
No. Both order must meet our Free Shipping term (> RM120) individually in order for both orders to enjoy Free Shipping.
How can i check my order tracking number?
Your tracking number will be notify through email with the title head “Your order is completed”.
For registered user, you may check it at My Account > Order.
Self Pick Up
This is a self service pick up. Only order with completed payment are valid for Local self pick up. No cash on pick up available.
Location 1: Pop by Jaya One (Cashier Counter)
Address: 100-G.041 Block J, The School, Jaya One, 72A, Jalan Universiti, Petaling Jaya, 46200 Petaling Jaya, Selangor.
Waze: Pop by Jaya One
Operating hours: Sun – Thu | 11am – 10pm , Fri & Sat | 11am – 12am
(MCO period: Mon – Sun | 11am – 10pm)
※ Have your order name and order number ready and pick up your order at Pop by Jaya One, cashier counter. Pop staff who is under Jaya One management will be liaising on behalf. Your order package will be sealed packed. If seal is broken, kindly reject the pick up and notify our customer service at [email protected]
※ Pick Up time: Your order will only be drop off during our team next visit to Pop. You may pick up anytime after you have received the ready for collection email notification from us.
Location 2: Our SS19 Office Studio
Address: 10, Jalan SS19/3, 47500 Subang Jaya, Selangor.
Waze: Kaloz Production
Working hours: Mon – Fri | 10am – 7pm
※ Our office studio is a grey white 2-storey bungalow unit located within SS19 residential area. This is a self pick up process where you will be entering into our compound yourself and pick up your order at our PO Box. A detailed pick up instruction will be email to you once your order is ready for collection.
※ Pick Up time: Anytime after you have received the pick up instruction email from us. You may come during or after our working hours, or even weekend.