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Terms & Conditions

 

Purchase

※ Kindly ensure you have selected the correct item(s) in the correct colors/sizes before checking out. WES will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong colors/sizes are selected, or if duplicate orders are placed.

※ Kindly input a valid and whole address, including your mobile number. Orders with incomplete/incorrect information may result in delayed delivery. A re-delivery fee will apply if parcel is returned.

※ We only accept payment via Online. Payment gateway partner: iPay88 / Hoolah

※ All prices are final upon payment checkout. Refunds will strictly not be allowed in the event item purchased is available on sale thereafter.

※ WES reserves the right to accept or reject any order(s) without prior notice for reasons such as:

1) Product ordered is no longer available in stock.

2) Payment is not completed and notified to us within 24 hours upon receiving order invoice.

3) We are unable to obtain authorisation of payment and/or if we suspect any fraudulent activity.

 

Return

※ We accept any reason of returns. Return must be made under the terms below:

  • Submit your return request within 7 days from the date of order received.
  • Return your items within 7 days from the date of return approval received.
  • In the state of good condition: undamaged (return parcel packing is under buyer responsibility), unaltered, unworn, unwashed and in original packaging along with order invoice.

※ Receive cash refund or store credit points refund.

※ More info regarding our Return policy, click here.

 

Refund

WES offers refund via the below alternatives:
 
1) Received refund in store credits and keep the credits for future exchange (Credit terms: 24-48hours).
 
2) Received refund in cash through the original payment transaction method (Credit terms: 5 – 10 working days).
 
*By choosing cash refund, a handling fee of RM1.50 will be charged per transaction when one of the below conditions is met:
1) Return due to sizing matter.
2) Return due to not up to preference.
3) Cancellation of order before order is shipped out or before preorder / backorder closing.
* Handling fee will automatically deduct from the refund amount.

 

Backorder

※ Backorders are opened for sold out items and are usually available during the stipulated timeframe only.

※ Arrival time for different items differs and is usually stated under the individual items.

※ We apologize that there may be delayed or cancelled backorders due to unforeseen circumstances such as delayed shipment, lack of fabric, insufficient stocks arrived etc. In the case of delayed/ cancelled backorders, refund will be issued in the form of Coupon Code with no expiry. Strictly no cash-form refunds.

※ If your order consists of both in-stock & backorder item(s), by default, your order will only be shipped out once all backorder items arrived. For separate shipping (additional charges might incurred – click HERE for more info), kindly do state at the “Note”  when checkout.

 

Preorder

※ Preorder are open for items which are not made available yet in ready stock.

※ Estimated time of arrival (ETA) may differ among items even under similar preorder batch. Kindly refer individual product page for the correct estimated time of arrival.

※ Ready stock will be made available if there is an extra release.

※ Any changes in time arrival of stock or if the preorder item is out of stock (due to unforeseen circumstances) after placing a successful order, you will be notified separately through email.

 

Delivery

※ Orders will be shipped out within 24 – 48 hours during working days (unless stated otherwise / under BACKORDER) upon payment verification.

※ All orders are shipped out according to order number, we do not combine orders.

※ All shipping charges (if applicable) will be calculated automatically when your check out.

※ For any lost of parcels, we shall assist in claiming back funds. Once the refund (from courier company) is cleared, we will make the refund in the form of store credits back to you. (*Remarks: Your parcel delivery are under the responsibility of our third party postal service providers)

※ For more information on shipping, please refer to HERE.

 

Coupon Codes / Voucher

※ If you have a coupon code, kindly ensure to input the code before checking out for discount to be valid. No refunds will be made for orders where coupon codes are not keyed-in at point of purchase.

※ Coupon codes may or may not come with an expiry date. This will be informed accordingly. Strictly duration-extension for any coupon codes with expiry date.

※ Coupon / voucher is not exchangeable for cash.

 

Store Credit

※ If you have an accumulated store credit points, kindly ensure to apply the credit points in order for the discount to be valid. No refunds will be made for orders where store credit points are not keyed-in at point of purchase.

※ There are no expiration for store credit points. Any changes in this clause will be informed accordingly.

※ Store credit points are not exchangeable for cash.

 

Measurement / Representation of Item

※ Measurements stated may vary 0.5 – 1cm as items are mass produced. In such cases, it will not be considered a defect. Exchange is available at your own cost.

※ For printed items, please note that placement of prints will differ slightly for every piece due to fabric placement.

※ Colors shown may slightly varies on different screens as different tech devices have different specifications. As such, colors may be shown with slight differences. This applies especially for brighter hues. This will not be considered as defects/wrong item. Return & exchange is available at your own cost.

※ For light colored items, there may be slight small black dots which are not obvious. As this does not affect the overall appearance of the item, it will not be considered a defect/heavy stain.

※ Items with slight imperfections (loose thread, slight dotted stains etc) which do not affect the overall appearance of the item will not be considered a defect.

 

Bounced Parcel Due to No Collection by Receiver

※ Customers will be contacted should we receive any return parcel bearing their name.

※ Cost for re-delivery will be borne by the customer. WES will bear the cost of re-delivery if it is deemed as an error on our part. Further details regarding the re-delivery will be provided to the customer.

WES reserves the right to deny any request to combine the bounced back parcels with any new orders.

※ Any unclaimed bounced parcels after 30 days grace period will be forfeited.

 

Consultation of Sizing

※ Kindly consult us for sizing/fitting matter priorly if you are unsure. Do make sure to well-prepared your body measurement to ensure efficient advising from us. Our advise will solely be just a recommendation based on your provided measurement and our fitting knowledge. WES will not be held liable if the recommendation does not fit.

WES reserves the right to amend the terms and conditions without prior notice given.